1. Current Status
CasedCalc's calculators are currently in development and are not yet available for purchase. No payments are being collected today, so there is nothing to refund yet. This page describes the policy that is intended to apply once paid calculators launch — treat it as a draft until then.
2. Planned Refund Window
Once a calculator is available for purchase, we intend to offer a 30-day money-back guarantee from the date of purchase. [Placeholder — confirm the exact window and whether it varies by product before launch.] If a calculator doesn't work for you within that window, you'll be able to request a full refund.
3. How to Request a Refund
Refund requests will be handled by emailing genasnoches@gmail.com with your order details and the reason for the request. [Placeholder — update this once a specific payment processor is selected, as some provide their own self-service refund flow.]
4. Non-Refundable Circumstances
We expect the following not to qualify for a refund, though this will be finalized before launch:
- Requests made after the refund window has closed
- Misuse of the software in violation of the Terms of Service
- Dissatisfaction with results that are accurate but were misapplied or misinterpreted
5. Processing Time
Approved refunds are expected to be processed within [insert number] business days, back to the original payment method, once a payment processor is in place.
6. Changes to This Policy
This policy will be finalized and dated before any product launches publicly. Until then, the terms above are subject to change without notice.
7. Contact Us
Questions about this policy can be sent to genasnoches@gmail.com.